98% Up Time for RMGT 10 Series Owners
The 10 Series press from RMGT has been a tremendous success for the printers who have installed it in their shops, including Boss Litho, based in Los Angeles. Just how much has it changed their operations? Since installing the press, the company has increased their Up Time to an astounding 98.8%. That’s running for three years, running two eight-hour shifts a day, 5 days a week.
And they aren’t the only ones. Up Time with the RMGT 10 series press is breaking records across the board, with an average of 98.16% of uptime across all the installations. Commercial printers who install this press aren’t just seeing better quality pieces, faster makereadies and more versatility, they are also seeing their productivity climb higher than they thought possible.
“This is probably one of the best machines I’ve ever had in my life,” said Jean Paul Nataf, president of Boss Litho. The productivity of the machine has allowed him to cut an entire shift out of his operations, and he still produces as much — if not more — work in that time period.
For the RMGT distributor RM Machinery, part of the Graphic Systems North America (GSNA) network, Up Time is a big driving force behind their love of this machine. To ensure they meet — or even beat — that promise of nearly 100% Up Time, the company has made a promise to their customer base that in the event something does go wrong, they have a 24/7 emergency phone line and parts support, and will be out in less than 24 hours to get it fixed. They have more than 52,000 parts in their on-site inventory, ensuring they are always ready to make the rare repairs that might crop up.
“These presses almost never go down, they’re built like a tank!” said Marke Baker, president of RM Machinery. “But when a customer does need a part or repairs, we will be there to get it fixed. Our goal is to keep the Up Time for every single one of our RMGT 10 Series customers at 98% or higher, and we will do whatever it takes to make that happen.”